Claim time is our time.
This is the moment insurance exists for — and the moment a broker earns their keep. One call to Stonewell and we take it from there.
After hours emergency? Call and follow the prompts — urgent claims are triaged 24/7.
What happens when you claim with us
No 1800-number purgatory. No arguing with assessors alone. Here's the Stonewell claims experience.
Call us first
Before the insurer, before anyone — call your broker. We'll tell you exactly what's covered, what excess applies, and what to do right now (including urgent make-safe repairs).
We lodge and manage
We prepare the claim for the best chance of fast acceptance, lodge it, chase the insurer, and deal with the assessor — representing your interests at every step.
We negotiate your outcome
Repair scopes, settlement figures, business interruption calculations — all negotiable. If a claim is unfairly declined, we escalate. You're never alone in the process.
You get back to business
Plain-English updates until the claim is settled — and at renewal we make sure one claim doesn't hold your premium hostage.
Don't take our word for it.
Real reviews from the businesses and families we protect across Australia.
“After our warehouse fire, our Stonewell broker handled everything — the insurer, the assessor, the paperwork. We were back trading in weeks, not months. You can't put a price on that.”